Our cat caves are using 100% natural Merino wool from New Zealand. The dyes used are plant-based, ensuring they are completely organic and eco-friendly.

Each cave is handmade by pressing and binding layers of wool, then soaking the material to make it sturdy and durable. After drying, it’s shaped into its cozy form. The entire process takes 8-10 hours, ensuring a high-quality, durable product.

No, we’ve designed this one-size-fits-all option after extensive testing—it’s perfect for cats of all sizes! Larger cats especially love the snug fit, as cats naturally prefer cozy, enclosed spaces.

No. The wool is pre-washed during production, ensuring the fabric remains tight and durable. For everyday cleaning, just use a damp cloth or a lint roller. Avoid frequent washing, though—it helps preserve the familiar scent your cat loves.

The cave is ideally suited for cats weighing 8-15 lbs (approximately 3.6-6.8 kg). It’s perfectly designed for one cat, though it may not comfortably accommodate two cats cuddling inside at the same time.

Cats are naturally drawn to enclosed spaces, as they provide a sense of safety and security. Additionally, the wool material helps dampen noise and keeps your cat warm during colder months, creating a cozy little sanctuary just for them!

You can place it directly on the floor—the thick wool provides plenty of insulation. Or, for extra fun, pop it on top of a cat tree to create a cozy “treehouse” vibe. No need for a cushion—the cave is comfy as-is!

Placing your cat’s favorite toys or a sprinkle of catnip inside can help encourage exploration. 

Absolutely! The Merino wool  cave is scratch-resistant. Even if your cat goes to town on it, the material won’t fray or shed. Bigeeo® cat caves are built to last.

Scratching is a good sign—it means your cat is happy and comfortable! The wool’s texture is perfect for their claws, giving them a satisfying scratch without damaging the cave.

For light cleaning, you can use a vacuum or lint roller to remove loose fur and debris.

To clean your cat cave, hand wash it in cold water using a gentle wool detergent. Avoid wringing or twisting—instead, press out excess water gently and let it air dry naturally. 

We ship from Vancouver, Canada, and the orders usually arrive in 4-8 business days.

Head to the “Track My Order” page on our website. If you’re in the US, your package will be delivered by USPS.

If the cave loses its shape, simply stuff it with towels or soft clothing to help it regain its structure. For a quicker fix, you can gently steam the wool to help it regain its shape.

No worries! Just email us at service@bigeeo.com within 30 days of delivery with your order number, a description of the issue, and a photo of the damage. We’ll send you a replacement right away.

Not happy with your purchase? We accept returns within 30 days of delivery. Email us at service@bigeeo.com, and we’ll send you a shipping label. Once we receive the returned item, your full refund will be processed.